Can I test several models without committing to a large quantity of each?
Yes. We accept small trial orders and can combine different attachment models in one shipment. Send us your preferred models and quantities, and we will confirm the minimum order requirements and packing options. Any additional costs for custom specifications or small production quantities are clearly stated before you order.
Will I know the full scope of costs before placing an order?
Our quotation specifies the model, configuration, quantity, included accessories, packaging and agreed trade terms. Optional items and exclusions are listed separately, so you can see whether hoses, couplers, mounting brackets or other accessories are included. We can also assist with freight inquiries to help you assess your total purchasing cost.
What support do you provide if a quality problem occurs in the United States?
Send us the order reference, product identification, a description of the problem and supporting photos or videos. We will assess the issue and coordinate the appropriate solution with you. Before purchase, we agree in writing on warranty coverage, claim procedures and responsibility for parts, freight and local repair costs, so you know how a claim will be handled.
Can you help me maintain spare parts and reduce customer downtime?
Yes. We provide replacement-parts identification, pricing and lead-time information. We can recommend spare parts to include with your initial shipment and provide specifications for standard components to help you check local sourcing options. Parts availability and delivery times are confirmed when requested.